Frequently Asked Questions
Everything you need to know about shopping with Sandy Liang.
When will my order ship?
Orders typically process within 2-4 business days. Once shipped, you will receive a confirmation email with tracking information. Please note that during peak collection launches, processing times may be slightly extended.
What is your return policy?
We accept returns on full-price items within 14 days of delivery. Items must be in original condition with all tags attached. Please note that all sale items and intimate apparel are final sale and cannot be returned or exchanged.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location. Customers are responsible for any applicable customs fees.
How can I find the right size?
A detailed size guide is available on each product page. Our collections generally follow standard numerical sizing, but if you are between sizes, we recommend sizing up for a more comfortable fit.
Can I modify or cancel my order?
Once an order is placed, we are unable to make modifications or cancellations as our team begins processing shipments immediately. Please double-check your shipping address and items before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay installments for eligible customers.